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New Online Utility Billing Portal Coming June 1st

New Online Utility Billing Portal Coming June 1st

The City of Ferndale is bringing you a brand new utility billing portal, coming live June 1st from InvoiceCloud. The new interface will be free to use and will allow utility customers to receive their bill through email, set up Autopay, access their payment history, pay online with credit/debit card or e-check, set up bill reminders, update contact info, pay by text, Apple or Google Pay, and review up to 24 months of past bills as they become available.

This new system will provide better transparency for the public ensuring that all have access to their account information.

This does not mean that customers must give up their paper bill. For customers who prefer paper bills and check payments, the City will gladly continue to process their payments. They may even receive the paper bill and then go pay online.

Utility customers will receive information on how to sign up for the portal through the mail, separate from their bill, in the coming month.

Utility Bill Printing Error Discovered, No Impact on Billing Statement

In the most recent billing cycle, some Ferndale utility bills were printed with the “Late Notice” language from June 30th. We regret this error.

These bills are the regular notice for the Dec. 31st billing cycle. We have verified that all the rest of the information on the bill is correct, and per Governor Inslee’s order, there are no late fees or shutoffs through April 30th, 2021.

If you have questions about your specific bill, please call or email our utility clerk at 360-384-4269 or utilitybilling@cityofferndale.org.

Purchase a Tile at the New Star Park Picnic Shelter

Purchase a Tile in the New Star Park Picnic Shelter

UPDATE – Purchase Deadline May 14th, 2021

In summer 2021, the City will be constructing a Picnic Shelter adjacent to Star Park. This facility will include picnic tables, a large countertop and sink area with running water and artistic features that match the unique character of Star Park.

The base of the sink area will be covered with 4 x 8 ceramic tiles (picture above, equal to about the size of an average brick). These tiles are now available for purchase.

  • These tiles will be sold on a first come, first serve basis. If we receive your order after the tiles have been sold, we will return your funds.
  • Cost will be $50 per tile.
  • Other opportunities, including sponsorship of picnic tables, will be available at a later time for local businesses.

To purchase a tile, please print and complete this form (one form per tile) with check or money order made out to “City of Ferndale.” Printed forms are also available at the front door of City Hall.

Mail form and payment to City of Ferndale, PO Box 936, Ferndale, WA 98248.

For more information, please contact Communication Officer Riley Sweeney at rileysweeney@cityofferndale.org or (360) 685-2353.

Ferndale Staff Answer Questions about 2021 Budget

Finance Director Sirke Salminen and City Administrator Jori Burnett answer questions from social media about the 2021 budget. For more information on the 2021 budget, check out our 2021 budget page at cityofferndale.org/finance-department/budget-documents/2021-budget-2/.

For more information, please email Sirke Salminen at SirkeSalminen@cityofferndale.org.

To weigh in on the budget, please attend our Dec. 7th Council Meeting or email your city council members at CityCouncil@cityofferndale.org.

Note: We are aware of the issue with the sound recording and have done our best to mitigate it. Our apologies.

Get your 2021 City Budget Questions Answered

We are finishing up the 2021 City of Ferndale budget and we want to hear from you! City budgets can be dense documents and we want to get all your questions answered before the City Council has their final public hearing on the budget at the Dec. 7th council meeting.

Post your questions about the budget on the City facebook page or send them in email to Communication Officer Riley Sweeney at rileysweeney@cityofferndale.org and next Monday, Finance Director Sirke Salminen and City Administrator Jori Burnett will answer them live the City’s facebook page.

Tune in for the First 2021 Budget Workshop

Tonight, at 5:00PM is the first 2021 Budget Workshop with the Ferndale City Council. Staff and council will be reviewing several of the city funds that have little volatility but are an essential part of the city budget.

The public is invited to tune in – the proceedings, like all council meetings, will be livestreamed through Microsoft Teams. No download is necessary to watch, simply click here and it will go live at 5pm.

Here are the documents provided to the council in advance of the meeting. They can also be found on the City’s 2021 Budget page:

Utility Shutoffs Suspended Due to Governor’s Action

Utility Shutoffs Suspended Due to Governor’s Action

In July, the City announced that they were providing increased flexibility for utility customers as shutoffs resumed for the June 30th billing cycle (set to take place on August 19th). Yesterday, Governor Inslee extended a moratorium on utility shutoffs. The City will comply with the Governor’s order and will not proceed with utility shutoffs for the June 30th cycle.

The City strongly encourages utility customers to pay all or some of their utility bill to avoid accumulating a large balance. For utility customers impacted by the pandemic in need of assistance, the Ferndale Community Service Cooperative has established a fund to help with utility bills. For more information on this program, visit their website here: http://ferndalecsc.org/.

Shutoffs for Utility Billing Suspended, Resources Available

Usually this week is when our team would be out doing utility shutoffs due to nonpayment. However, in light of COVID-19, we have suspended late payments and shutoffs for the Feb. 28th and April 30th bills. Making a payment today, even a partial payment, can ensure that the bill does not become unmanageable as we gradually return to normal operations.

If you need financial assistance with your utility bill, the Ferndale Community Service Cooperative​ has set up a fund to help residents. More details are available here: http://ferndalecsc.org/