With the outbreak of the pandemic, the City of Ferndale suspended late fees and utility shutoffs for the Feb. 28th and April 30th billing cycles. As the City begins to restore normal operations, they are providing increased flexibility for utility customers for the June 30th utility bill.
Traditionally, customers with an unpaid balance of over $100 were subject to utility shutoffs however in light of the possible accumulated bills over the last four months, the City is increasing that threshold to $300 for the June 30th bill.
Shutoffs are scheduled for the second week of August and utility customers are strongly encouraged to pay their bill in full, or failing that, reduce the balance to under $300 to avoid a disruption in service. Late fees and shut off fees will continue to be suspended during this time.
For utility customers impacted by the pandemic in need of assistance, the Ferndale Community Resource Center has established a fund to with utility bills. For more information on this program, visit their website here: http://ferndalecsc.org/.
For questions about a specific utility bill, please call the City’s utility clerk at (360) 384-4269 or email firstname.lastname@example.org.