Utility Billing FAQ
I was looking at my water bill and saw that the sewer portion was higher than the water portion. Is this a mistake?
No mistake, but here’s the reason: Your home is serviced by two City systems: the water system and the sewer system. Since the sewer system is actually more expensive to maintain than the water system, the sewer portion of the City utility bill will always be higher.
I have most of my bills paid by automatic payment. Does Ferndale have this option available yet?
The City offers an automatic payment plan for anyone interested in saving time and money. Using the plan is simple. Just contact City Hall and ask for the Authorization Form, fill it out and return with the requested documents. Call City Hall for more information at (360) 384-4269.
My water bill was really high because I had a leak, which I fixed. Is there any way I can get an adjustment?
Adjustments are possible for single family residences. If the City suspects a water leak, customers are notified via a “Leak Notification Letter” and Application for an Adjustment, which needs to be sent back to City Hall. If the leak is fixed within 10 days of said letter, and if there have been no other leaks during the past twelve months, and adjustment will be made based on the average of the previous year or three preceding billing periods, whichever is greater. All amounts in excess of the average shall be charged at half the current rate for water and sewer per 100 cubic feet of water expended. The overage charges cannot exceed $250.00 for water and $250.00 for sewer. If the City did not notify you and you found the leak on your own, promptly contact the Utility Billing Department and requesting an Application for an Adjustment. City staff will review for a possible adjustment on your account.
My bill is measured per 100 cubic feet. What is a cubic foot?
One cubic foot equals 7.48 gallons, so for every 100 cubic feet of consumption, you will have used 748 gallons of water. To give you an idea of how the translates: If you were to run your water hose at high pressure for 70 minutes, you will have used about 100 cubic feet (748 gallons) of water.
The family next door has an almost identical house, yet their bill is lower than ours. How come?
Water usage varies from family to family, so comparing your bill with a neighbor’s is like comparing apples and oranges. Usage will depend on shower frequency, laundry loads per week, whether you have small children or teenagers, and many other factors. On average, a family of four will use 1600 to 2000 cubic feet of water in a two-month billing period.
Still have questions?
Please call the Utility Billing Department at (360) 384-4269 or send us an email.