Ferndale Terrace Closed Morning of Thursday July 22, 2021 for Paving

Ferndale Terrace Closed Morning of Thursday July 22, 2021 for Paving

Drivers should seek alternate routes as Ferndale Terrace will be closed to through traffic between Legoe Avenue and Vista Drive, on Thursday, July 22, 2021, from 7am to noon. Local traffic to/from homes within closure area will be permitted.

The closure is necessary for City of Ferndale Public Works crew to complete paving work associated with a recent utility repair.

Please see the above map of traffic impact area.

For more information about this closure, please contact Ferndale Public Works at (360) 384-4006.

City Hall, Police Station Open for Regular Business Hours starting June 14th

Ferndale City Hall, Police Station Open for Regular Business Hours starting June 14th

With the installation of new COVID safety measures complete, the Ferndale City Hall and Police Station will be open to the public for full business hours, 8:30AM-4:30PM Monday through Friday, starting June 14th.

“We appreciate the public’s patience while we made the modifications necessary, and we are ready to once again assist our community in person,” said Mayor Greg Hansen. The reopening is well in advance of the statewide reopening, currently scheduled for June 30th for all public facilities.

City staff has continued to work throughout the pandemic, accessible via email, phone and video conferencing to meet the needs of the public. The city recently launched a new utility billing portal to allow for more transparency, allowing for even more remote access to city documents.

For more information about city facilities, please contact Communication Officer Riley Sweeney at 360-685-2353 or rileysweeney@cityofferndale.org.

New Online Utility Billing Portal Coming June 1st

New Online Utility Billing Portal Coming June 1st

The City of Ferndale is bringing you a brand new utility billing portal, coming live June 1st from InvoiceCloud. The new interface will be free to use and will allow utility customers to receive their bill through email, set up Autopay, access their payment history, pay online with credit/debit card or e-check, set up bill reminders, update contact info, pay by text, Apple or Google Pay, and review up to 24 months of past bills as they become available.

This new system will provide better transparency for the public ensuring that all have access to their account information.

This does not mean that customers must give up their paper bill. For customers who prefer paper bills and check payments, the City will gladly continue to process their payments. They may even receive the paper bill and then go pay online.

Utility customers will receive information on how to sign up for the portal through the mail, separate from their bill, in the coming month.

Water Main Break Impacts Malloy/Thornton Residents

Residents living on Thornton St. between Beulah Dr. and Malloy, and those living on Malloy between Thornton St. and Seamount Dr. are currently experiencing a water outage due to a broken water main. We are working to restore service as swiftly as possible, thank you for your patience.

Utility Bill Printing Error Discovered, No Impact on Billing Statement

In the most recent billing cycle, some Ferndale utility bills were printed with the “Late Notice” language from June 30th. We regret this error.

These bills are the regular notice for the Dec. 31st billing cycle. We have verified that all the rest of the information on the bill is correct, and per Governor Inslee’s order, there are no late fees or shutoffs through April 30th, 2021.

If you have questions about your specific bill, please call or email our utility clerk at 360-384-4269 or utilitybilling@cityofferndale.org.

Utility Shutoffs Suspended Due to Governor’s Action

Utility Shutoffs Suspended Due to Governor’s Action

In July, the City announced that they were providing increased flexibility for utility customers as shutoffs resumed for the June 30th billing cycle (set to take place on August 19th). Yesterday, Governor Inslee extended a moratorium on utility shutoffs. The City will comply with the Governor’s order and will not proceed with utility shutoffs for the June 30th cycle.

The City strongly encourages utility customers to pay all or some of their utility bill to avoid accumulating a large balance. For utility customers impacted by the pandemic in need of assistance, the Ferndale Community Service Cooperative has established a fund to help with utility bills. For more information on this program, visit their website here: http://ferndalecsc.org/.

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