Deprecated: Function create_function() is deprecated in D:\websites\cityofferndale.org\wp-content\themes\townpress\functions.php on line 212

Deprecated: Function create_function() is deprecated in D:\websites\cityofferndale.org\wp-content\themes\townpress\functions.php on line 261

Deprecated: Function create_function() is deprecated in D:\websites\cityofferndale.org\wp-content\themes\townpress\functions.php on line 263

New Online Utility Billing Portal Coming June 1st

New Online Utility Billing Portal Coming June 1st

The City of Ferndale is bringing you a brand new utility billing portal, coming live June 1st from InvoiceCloud. The new interface will be free to use and will allow utility customers to receive their bill through email, set up Autopay, access their payment history, pay online with credit/debit card or e-check, set up bill reminders, update contact info, pay by text, Apple or Google Pay, and review up to 24 months of past bills as they become available.

This new system will provide better transparency for the public ensuring that all have access to their account information.

This does not mean that customers must give up their paper bill. For customers who prefer paper bills and check payments, the City will gladly continue to process their payments. They may even receive the paper bill and then go pay online.

Utility customers will receive information on how to sign up for the portal through the mail, separate from their bill, in the coming month.

Water Main Break Impacts Malloy/Thornton Residents

Residents living on Thornton St. between Beulah Dr. and Malloy, and those living on Malloy between Thornton St. and Seamount Dr. are currently experiencing a water outage due to a broken water main. We are working to restore service as swiftly as possible, thank you for your patience.

Utility Bill Printing Error Discovered, No Impact on Billing Statement

In the most recent billing cycle, some Ferndale utility bills were printed with the “Late Notice” language from June 30th. We regret this error.

These bills are the regular notice for the Dec. 31st billing cycle. We have verified that all the rest of the information on the bill is correct, and per Governor Inslee’s order, there are no late fees or shutoffs through April 30th, 2021.

If you have questions about your specific bill, please call or email our utility clerk at 360-384-4269 or utilitybilling@cityofferndale.org.

Utility Shutoffs Suspended Due to Governor’s Action

Utility Shutoffs Suspended Due to Governor’s Action

In July, the City announced that they were providing increased flexibility for utility customers as shutoffs resumed for the June 30th billing cycle (set to take place on August 19th). Yesterday, Governor Inslee extended a moratorium on utility shutoffs. The City will comply with the Governor’s order and will not proceed with utility shutoffs for the June 30th cycle.

The City strongly encourages utility customers to pay all or some of their utility bill to avoid accumulating a large balance. For utility customers impacted by the pandemic in need of assistance, the Ferndale Community Service Cooperative has established a fund to help with utility bills. For more information on this program, visit their website here: http://ferndalecsc.org/.

City to Provide Greater Flexibility for Utility Payments as Shutoffs Resume

With the outbreak of the pandemic, the City of Ferndale suspended late fees and utility shutoffs  for the Feb. 28th and April 30th billing cycles. As the City begins to restore normal operations, they are providing increased flexibility for utility customers for the June 30th utility bill. 

Traditionally, customers with an unpaid balance of over $100 were subject to utility shutoffs however in light of the possible accumulated bills over the last four months, the City is increasing that threshold to $300 for the June 30th bill. 

Shutoffs are scheduled for the second week of August and utility customers are strongly encouraged to pay their bill in full, or failing that, reduce the balance to under $300 to avoid a disruption in service. Late fees and shut off fees will continue to be suspended during this time. 

For utility customers impacted by the pandemic in need of assistance, the Ferndale Community Resource Center has established a fund to with utility bills. For more information on this program, visit their website here: http://ferndalecsc.org/.

For questions about a specific utility bill, please call the City’s utility clerk at (360) 384-4269 or email utilitybilling@cityofferndale.org

Shutoffs for Utility Billing Suspended, Resources Available

Usually this week is when our team would be out doing utility shutoffs due to nonpayment. However, in light of COVID-19, we have suspended late payments and shutoffs for the Feb. 28th and April 30th bills. Making a payment today, even a partial payment, can ensure that the bill does not become unmanageable as we gradually return to normal operations.

If you need financial assistance with your utility bill, the Ferndale Community Service Cooperative​ has set up a fund to help residents. More details are available here: http://ferndalecsc.org/

New Ferndale City Well to be Activated

New Ferndale City Well to be Activated

In the coming weeks, the new City Well will begin supplying groundwater to the Ferndale water system. This well, drilled in 2017, taps a fresh aquifer located over a 1,000 feet below the surface and will provide approximately a quarter of the City’s water supply.

The new well is completed in a separate aquifer than the current supply and will result in some changes to the taste of City water. There are many factors that influence the flavor of City water, not the least of which is your own personal preferences. No matter the taste, the City will ensure the water is safe and reliable.

The City is currently designing the expansion the Water Treatment Plant which is scheduled to be completed in 2021. When that project is completed, the well will provide a larger percentage of the City’s water.

“As we enter the summer months, I am thrilled to see this vital resource come online for the City,” said Mayor Greg Hansen. “That said, water is still a precious resource and we need everyone to practice good conservation this summer.”

For more details on the new city well and ideas on how to conserve water, see www.cityofferndale.org/water

Diagram illustrating the new well, identified as “Shop Well #2”

Background on the New Ferndale Well

The City is gearing up to activate a new well and integrate that water into our water supply. In the next couple of weeks, the City will share more information about what that means for our community. In the meantime, here’s a video the City released last year that provides some background about the new well and water treatment plant.