The city regrets to inform the public that there was a calculation error in the last billing cycle (Feb. 28th) that affected approximately 2,500 residential customers. It did not apply the correct average to the sewer charge which resulted in some bills being higher and some bills being lower in the Feb. 28th billing cycle. To fix that, this cycle’s bill includes an adjustment, either a credit or an additional charge, to fix that mistake.

But the bigger mistake was not including an explanation in the bills of this adjustment. That is on us, the City, and we apologize. The last couple of months have been hectic but that is no excuse, the public deserves the best from their local government and again, we apologize for not communicating about this adjustment.

Beyond that, bills are slightly higher than last year. The City conducted a rate study all last year to rebalance our utility bills and secure funding for our needed utility projects (the new deep well head and expanding the wastewater and water treatment plants). More information about that process is available here. As a result, the average household bill increased by approximately $30 per cycle. If a customer uses more than the average household’s worth of water, it may have been a higher increase.

It is worth remembering that with so many residents staying home this last cycle, usage may be up slightly.

That said, obviously, if residents have questions about their specific bill or think we made an error, please don’t hesitate to call our utility clerk, Jeanna, at 360-384-4269 or utilitybilling@cityofferndale.org. We can take a look at your specific case and see if it all adds up.

Finally, we understand that this is a difficult time with so many Ferndale residents being unable to work due to COVID-19. As a result, we have suspended shutoffs and late fees for the Feb and April billing cycles. We encourage folks who have not been impacted to continue to keep up with their bill but for those who have, please take the time needed.

Thank you.

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