With the City’s utility billing conversion still underway, our Finance Department is working through technical issues as they arise. If you have made a utility payment using the online payment portal (Invoice Cloud) or AutoPay between March 15th and April 3rd and have received a late notice of zero dollars, please know we have received payment, however it currently may not reflect onto the account. We are working diligently to correct the issue and hope to have all payments reflected on bills and through your online payment portal as soon as possible. We kindly ask that you have patience and call our Finance Department at (360) 384-4269 or email utilitybilling@cityofferndale.org if you would like to confirm payment has been made. We will post an update when the issues have been resolved.