Utility Billing
The City of Ferndale provides water, sanitary sewer, and storm sewer utility services to residents and businesses both inside and outside of City limits.
Utilities are billed bimonthly, with several payment options available, as shown in the following sections.
Please have your utility account number and credit card numbers ready.
Call 1-844-793-0239 to pay by phone.
Please detach the top portion and return it with your payment to our processing center to ensure your account is credited accurately.
Address
City of Ferndale
P.O. BOX 936
Ferndale, WA 98248
Please bring your utility bill with you for faster service.
Address
City Hall
2095 Main Street
Ferndale, WA 98248
We also have a payment drop-box for use 24 hours a day, 7 days a week. It is located in the parking lot of Ferndale City Hall.
Updated June 1st, 2021: Using our brand-new utility portal, the City of Ferndale offers utility customers an option to pay or review their bills online. You can pay your bill by credit card (Visa / Mastercard / Discover), debit card, or electronic check 24 hours a day, seven days a week. You can also use pay by text, Google, or Apple Pay, and many other digital options.
This option will allow your information to be kept (securely) for future use, saving you time when you return to pay your bill. Alternately, you can pay as a guest without creating an account.
- I was looking at my utility bill and saw that the sewer portion was higher than the water portion. Is this a mistake?
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No mistake, but here’s the reason: Your home is serviced by two City systems - the water system and the sewer system. Since the sewer system is actually more expensive to maintain than the water system, the sewer portion of the City utility bill will always be higher.
- Does Ferndale have the option to set up automatic payments for my utility bill?
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The City offers an automatic payment plan for anyone interested in saving time and money. You can set that up through the City’s online billing portal. Call City Hall for more information at 360-384-4269.
- My water bill was really high because I had a leak, which I fixed. Is there any way I can get an adjustment?
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Adjustments are possible for utility customers. If you suspect a leak, please contact utility billing as soon as possible to apply for a bill adjustment. If the leak is fixed within 10 days of said letter, and if there have been no other leaks during the past twelve months, an adjustment will be made based on the average of the previous year or three preceding billing periods, whichever is greater. All amounts in excess of the average shall be charged at half the current rate for water and sewer per 100 cubic feet of water expended. The overage charges cannot exceed $250 for water and $250 for sewer.